Privacy
Policy

We collect information in several ways depending on how you interact with us. The types of information we may collect include:

Information you provide directly:

• Name, email address, phone number, and company name when you submit an inquiry or contact form;
• Project details, website URLs, and business information shared during the course of a service engagement;
• Correspondence and communications, including emails, messages, and call records;
• Billing information, including name, address, and payment details processed securely through our payment providers;
• Feedback, testimonials, and survey responses you voluntarily provide.

Information collected automatically:

• Browser type, operating system, and device information;
• IP address and approximate geographic location;
• Pages visited, time spent on pages, and referring URLs;
• Cookies and similar tracking technologies as described below;
• Session data and interaction patterns with our website.

Information from third parties:

• Information shared with us by referral partners or professional contacts;
• Publicly available information relevant to the services we are providing;
• Data from analytics and performance measurement tools.

We use the information we collect for specific, legitimate business purposes. We will not use your personal information for purposes that are incompatible with those described below without obtaining your consent.

We use your information to:

• Respond to your inquiries and provide the professional services you have engaged us for;
• Process payments and manage billing for our services;
• Communicate with you about your project, deliverables, and relevant updates;
• Improve our website, services, and internal processes based on usage data;
• Comply with legal obligations, including tax reporting and record-keeping requirements;
• Protect against fraud, unauthorized access, and other security threats;
• Send service-related communications, updates to our policies, and, where you have consented, relevant industry information;
• Analyze aggregate, anonymized data to understand how our website and services are used.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not use your information to build advertising profiles or for behavioral advertising targeting.

Our website uses cookies and similar technologies to enhance your experience, analyze website performance, and support certain functionality. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled without affecting core functionality.
• Performance cookies: Collect anonymous data about how visitors use our website, including pages visited and time spent, to help us improve the user experience.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics cookies: Used by services such as Google Analytics to understand traffic patterns and visitor behavior on an aggregated, anonymized basis.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect your ability to use some features of our website. Your continued use of our website without changing browser cookie settings constitutes acceptance of our cookie use as described herein.

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with trusted vendors who assist in delivering our services, including payment processors, cloud storage providers, project management tools, and communication platforms. These vendors are contractually bound to use your information only as directed by us and in accordance with applicable privacy laws.
• Legal requirements: We may disclose information when required to do so by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our users or the public.
• Business transfer: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified of any such change and any choices you may have.
• With your consent: We may share information with third parties when you have given us explicit permission to do so.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the information and the context of collection.

• Client project files and correspondence are typically retained for five (5) years following project completion;
• Billing and financial records are retained for seven (7) years in compliance with tax and accounting regulations;
• Website analytics data is retained in aggregated form and anonymized after 26 months;
• Inquiry and contact form submissions that do not result in an engagement are deleted after two (2) years;
• Information required to comply with legal obligations is retained for as long as that obligation exists.

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time, subject to our legal retention obligations.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encrypted storage and transmission of sensitive data using industry-standard protocols (TLS/SSL);
• Access controls limiting personal data access to authorized personnel on a need-to-know basis;
• Regular review and assessment of our data handling practices and security procedures;
• Use of reputable third-party service providers with strong security credentials;
• Staff training on data privacy and security best practices.

While we take data security seriously and employ reasonable measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access that results from circumstances beyond our reasonable control. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Depending on your location and applicable law, you may have certain rights regarding your personal information. We respect these rights and will respond to legitimate requests promptly:

• Right of access: You may request a copy of the personal information we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal information;
• Right to erasure: You may request deletion of your personal information, subject to applicable legal retention requirements;
• Right to data portability: You may request your personal information in a commonly used, machine-readable format;
• Right to object: You may object to processing of your personal information for certain purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided at the end of this Policy. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

Our services are intended for use by businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child, please contact us immediately.

Our website may contain links to third-party websites, tools, or services that are not operated by Atlas Emberline. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites. We encourage you to review the privacy policy of every site you visit.

The presence of a link to a third-party site does not constitute an endorsement of that site or its practices. Your interactions with such third-party services are governed by their respective terms and privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the effective date at the top of this document. For material changes that significantly affect how we use your personal information, we will provide notice through our website or by contacting you directly using the information on file.

Your continued use of our website or services following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.